Refund policy
REFUND AND REPLACEMENT POLICY
Last updated: September 8, 2026
Most Gnardcore products are made to order specifically for each customer. Because of this, we generally do not accept returns, exchanges, or refunds for buyer’s remorse, incorrect sizing selections, or changes of mind.
DAMAGED, DEFECTIVE, OR MISPRINTED PRODUCTS
If your product arrives damaged, defective, misprinted, or materially different from what you ordered, contact us at gnardcore@gmail.com within 30 days of delivery.
Please include:
- Your order number
- A description of the problem
- Clear photographs showing the product and the issue
- A photograph of the shipping label or packaging when relevant
After reviewing the claim, we may provide a replacement or refund at no additional cost. In many cases, the defective product will not need to be returned.
INCORRECT ITEMS
If you receive the wrong product, design, color, or size because of a fulfillment error, contact us within 30 days of delivery. Once the issue is verified, we will arrange an appropriate replacement or refund.
SIZE AND FIT
Customers are responsible for reviewing the product’s size chart and selecting the correct size before ordering.
Because our products are generally made to order, we do not provide refunds or exchanges when the customer selects the wrong size or prefers a different fit.
Contact us before ordering if you have questions about sizing.
ORDER CHANGES AND CANCELLATIONS
Orders can enter production shortly after they are placed. We cannot guarantee that an order can be changed or canceled after submission.
If you need to request a change or cancellation, contact gnardcore@gmail.com immediately. If production has not started, we will make reasonable efforts to help. Once an order has entered production, it generally cannot be changed or canceled.
LOST OR MISSING PACKAGES
If tracking shows no delivery or a package appears to be lost in transit, contact us at gnardcore@gmail.com.
We will review the tracking information and work with the fulfillment provider or shipping carrier when appropriate.
Customers are responsible for providing a complete and accurate shipping address. We may be unable to replace or refund an order delivered or returned because the customer provided an incorrect or incomplete address.
APPROVED RETURNS
Do not mail a product back without contacting us first. Unauthorized returns may not be accepted.
If a physical return is required, we will provide the correct return address and instructions after approving the return.
Do not mail products to an address found elsewhere or to the address printed on the original package unless we specifically instruct you to do so.
REFUNDS
Approved refunds are issued to the original payment method. Processing times vary depending on the customer’s bank or payment provider.
Original shipping charges are not refundable unless the refund results from a damaged, defective, misprinted, or incorrectly fulfilled product.
Nothing in this policy limits any rights that cannot legally be excluded under applicable consumer-protection law.
CONTACT
For refund, replacement, or order-related questions, email:
gnardcore@gmail.com